Free 14-day trial with 24/7 support
Common Customer Questions
|HOW LONG ARE YOUR CONTRACTS? |
SiteCloud plans are month-to-month, yearly, or two years. We make it simple to start — and stop — your service at any time.
|IS THERE A DISCOUNT FOR YEARLY SERVICE? |
Yes, we offer discounts on up-front long-term commitments.
|DO I NEED ANOTHER WEB HOST?|
No. All SiteCloud plans include our fully-managed cloud hosting, ensuring your website remains available at all times.
|DO YOU OFFER EMAIL ACCOUNTS?|
We do not provide emails directly but you can easily link your domain to Google Apps or any other email provider.
|HOW DO I SIGN UP?|
You start with a free trial. We don't collect your credit card until you've determined SiteCloud is the right product for you.
|HOW DO I CANCEL SERVICE?|
Canceling SiteCloud is an easy and no-questions-asked process. It's done online right from your account manager.
|CAN I SWITCH PLANS?|
Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.
|WHAT IS MEANT BY UNLIMITED?|
Certain SiteCloud packages do not have resource limits for normal usage. As per our Terms of Service, sites cannot exist for the sole purpose of file sharing.
|HAVE MORE QUESTIONS?|
Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.
|CAN I DOWNLOAD SITECLOUD?|
No. SiteCloud is a fully-managed web service. We do not have plans to make a downloadable version. SiteCloud does provide many standard methods for exporting your data.