Common Customer Questions
HOW LONG ARE YOUR CONTRACTS?
SiteCloud plans are month-to-month, yearly, or two years. We make it simple to start � and stop � your service at any time.
IS THERE A DISCOUNT FOR YEARLY SERVICE?
Yes, we offer discounts on up-front long-term commitments.
DO I NEED ANOTHER WEB HOST?
No. All SiteCloud plans include our fully-managed cloud hosting, ensuring your website remains available at all times.
DO YOU OFFER EMAIL ACCOUNTS?
We do not provide emails directly but you can easily link your domain to Google Apps or any other email provider.
HOW DO I SIGN UP?
You start with a free trial. We don't collect your credit card until you've determined SiteCloud is the right product for you.
HOW DO I CANCEL SERVICE?
Canceling SiteCloud is an easy and no-questions-asked process. It's done online right from your account manager.
CAN I SWITCH PLANS?
Yes, at any time, in your website manager. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.
WHAT IS MEANT BY UNLIMITED?
Certain SiteCloud packages do not have resource limits for normal usage. As per our Terms of Service, sites cannot exist for the sole purpose of file sharing.
HAVE MORE QUESTIONS?
Our support team is available 24/7 and usually responds in well under an hour. Visit our Help & Support Center to contact them.
CAN I DOWNLOAD SITECLOUD?
No. SiteCloud is a fully-managed web service. We do not have plans to make a downloadable version. SiteCloud does provide many standard methods for exporting your data.